Return & Replacement policy
🔁 TeeLyft Return & Replacement Policy
At TeeLyft, our mission is to deliver more than just clothing — we deliver comfort, confidence, and a touch of style with every T-shirt. Each product goes through careful quality checks before reaching you. However, in rare instances where something doesn’t feel right, we’re here to help.
While we do not offer returns, we are happy to support our customers through a replacement policy, under specific and fair conditions.
✅ When Is Replacement Accepted?
We accept a replacement only if:
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The print is missing, incomplete, smudged, or improperly aligned
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The T-shirt is physically damaged (torn or defective) at the time of delivery
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The product received is significantly different from what was ordered
We aim to keep our process simple and fair, focusing on genuine cases where the customer does not receive the quality they were promised.
📸 Mandatory: Unboxing Video
To process any replacement request, we kindly request our customers to record a complete unboxing video. This means:
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Start recording before opening the sealed package
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Clearly show the product and any issues if present
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Do not pause or edit the video
This video acts as valid proof, helping us verify and resolve concerns quickly and fairly for both sides.
❌ What is Not Eligible for Replacement?
We would like to clarify that the following cases are not eligible for replacement:
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Size issues: We do not offer replacements if the size doesn’t fit. Please refer to our detailed size chart before placing your order.
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Change of mind: Requests for changes in color, style, or design after delivery are not accepted.
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Missing unboxing video: Unfortunately, without proper unboxing proof, we won’t be able to process replacements.
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Returns: At present, we do not accept returns of any kind. This policy has been consistent and no returns have been accepted so far.
⏰ How to Request a Replacement?
If your order qualifies for a replacement:
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Send us a message within 24 hours of delivery
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Include your order ID, a brief description of the issue, and your unboxing video
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Contact us via:
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Instagram DM ( teelyft.in )
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WhatsApp: [+91-7023896044]
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Our support team will review your request and guide you through the next steps with care.
🙏 A Note from TeeLyft
We’re a young brand built on trust, passion, and a commitment to premium quality. Every order supports our journey, and we want every customer to feel valued and heard.
We deeply appreciate your support and understanding. By following these simple steps, we can maintain transparency and deliver a smooth experience for all.
With gratitude,
Team TeeLyft
Styled to lift your mood.